Quantam Expands to Wisconsin Providing Contact Center Solutions

AUGUST 20, 2016

Quantam has expanded to Wisconsin to provide the State of Wisconsin with contact center solutions. The State of Wisconsin works with Quantam to reinstate CCA services by providing interaction workspace for softphone controls while delivering SIP server calls to gateways that will transport calls to agent lines. The State of Wisconsin Departments of Human Services, Revenue and Transportation contact centers will all go through Genesys and Quantam’s project assurance life cycle with analysis, design, build and deploy stages and will be implemented throughout the project phase. 

The State of Wisconsin’s Contact Center Anywhere (CCA) and Centrex delivers contact center services and telephony to multiple state agencies. In an effort to improve services, on CCA approaching product end-life.

Quantam is proud to be providing cutting edge technology with contact center solutions for the State of Wisconsin and looks forward to a long-standing relationship.