Summary:
Provides the technical direction of the assigned work components for a product, platform or project. Negotiates with stakeholders to determine scope and budget of work activities which advance business objectives and client needs. Builds and maintains customer relationships.
Job Duties:
- Coordinates and/or provides technical direction and support to multiple work teams regarding multiple work components for a product, platform, or project solving the most complex or unique application issues
- Work initiatives include fully authorizing and endorsing solution design, problem resolution and management, application maintenance, project requests and system enhancements
- Work initiatives pose significant risk to the organization regarding impacts to other critical work streams, and involves the most complex system integration efforts and requires deep specialization of knowledge of multiple components
- The primary technical escalation point of contact for the management of project systems issues that require unique knowledge and specialized experience with multiple components
- Exercises independent judgment to identify application improvements to address issue resolution
- Assumes project management role and/or Subject Matter Expert using broad expertise, unique knowledge, and deep and varied specialized skills to guide the team or multiple work teams to solution approaches, to contribute to development of company objectives and principles and to achieve goals, resolve issues and achieve application improvements in creative and effective ways
- Leads and participates in client facing meetings, joint venture discussions, vendor partnerships, client and internal development team working solutions to determine solution approaches
- Interacts with a diverse range of leaders, including senior management or possibly executive leadership and clients
- Oversees and tracks assigned tasks for component(s) to keep on schedule, and adjusts resource allocation based on work prioritization
- Oversees review of deliverables for assigned tasks and ensures alignment with objectives and provides feedback and recommendations. Provides Project' Project Manager with input for status reporting
- Oversees and provides training and mentoring to help team members increase their effectiveness
Skills and Qualifications:
- Effective analytical and problem solving skills
- Ability to organize and simplify technical information
- Exceptional time management and organizational skills
- Superior interpersonal, written and oral communication skills
- Knowledge of a wide variety of hardware, software, and communication technologies
- Experience with development, implementation and integration of cloud computing implementation tools, such as Puppet, Chef, Ansible, Salt, OpenStack, Cloud Management Platforms and Orchestration tools. Specific tool experience is not as important as desire and drive to learn new tools and platforms
- Knowledge and experience with implementing and/or supporting computing infrastructure including OS administration, Storage and Networking
- Experience with programming/scripting languages like Ruby, PHP, Perl or Python
- Experience implementing technical solutions in support of data center automation and hybrid cloud business processes, as follows: catalog management, workflow, chargeback, provisioning (OS, application, storage, database and network), governance and compliance (ISO, HIPAA, PCI, etc.)
- Ability to articulate how technical solutions can solve business problems of datacenter automation
- Strong desire to learn new skills, technologies, develop professionally and innovate
- Strong delivery skills, including consistent completion of successful milestones and projects on time
- Demonstrated success as an implementer in an externally facing consulting environment
- Strong influencing, communication and presentation skills with ability to represent complex solutions in a straightforward and easily understood way
- Self-starter, ability to work unsupervised, solution oriented with an entrepreneurial mind set
Education and Experience:
- Bachelor' Degree in IT, Computer Science, MIS or Business