Summary:
Reviews, analyzes, and evaluates business requirements and user needs. This individual works together with consultants, Sr. Consultants, and Directors to design and implement systems that parallel overall client business objectives.
Job Duties:
- Collaborating with a cross-functional team from several departments and disciplines to deliver on tight timelines in an ambiguous and constantly changing environment
- Planning, facilitation and follow up for key stakeholder meetings around feature/functionality
- Conducting requirements elicitation interviews with stakeholders and subject matter experts from various stakeholder groups and resources both within and outside of the company
- Leading and driving out requirements, estimating work (both duration and effort), developing use case scenarios, impact assessments and cost/benefit analysis working with key stakeholders
- Drafting, submitting, and tracking change requests for 3rd party vendor software teams that specify stakeholder requirements for enhancements
- Working closely with stakeholder communities to ensure that requirements for CRM-related initiatives are captured, documented, and accurately reflect intended functionality
- Working closely with internal and 3rd party vendor software teams to validate features through design reviews and testing
- Representing the right priority for issues and changes at / during defect management and change management processes. The ideal candidate will have experience gathering and documenting requirements, facilitating meetings, and delivering results
Skill and Qualifications:
- Excellent verbal and written communication skills and the ability to communicate technical information to non-technical audiences
- Strong problem-solving skills and ability to focus on details as well as the big picture
- Ability to work in a client-facing role
- Ability to build strong working relationships with various stakeholders
- Ability to manage multiple priorities and projects with tight deadlines
- Process mapping, workflow analysis, use case analysis, data modeling, and design tools experience
- Experience identifying and estimating project tasks
- Ability to adhere and promote standard business analyst tools, procedures and best practices
- Proficiency with Microsoft Office suite, specifically Word, Excel, PowerPoint, Project, and Visio
- Experience with Microsoft SharePoint
Education and Experience:
- Bachelor's degree in Business, Marketing, Computer Science, Information Systems, Mathematics or other similar field with related experience