Summary:
Responsible for development and documentation of user stories, use cases, features, and requirements in support of client customer self-service applications
Job Duties:
- Conduct data gathering and analysis to understand business strategy requirements.
- Lead and provide direction for short and long-term planning sessions and provide direction to ensure understanding of business goals and direction.
- Provide input from a business and IT perspective.
- Lead the assessment of client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to prioritize immediate business needs and recommend options, risks and cost vs. benefits.
- Analyze customer’s operations to understand their strengths and weaknesses to determine opportunities for improvements.
- Conduct feasibility studies and draft proposals for evaluation by appropriate users and managers.
- Develop and assist in the presentation of businesses cases.
- Develop user test cases and system integration testing and validate test results during testing.
- Review and approve test plans and monitor testing process to ensure that business results are adequately tested with minimal risk, as needed.
- Review and approve test plans and monitors testing process to ensure that business results are adequately tested with minimal risk. Investigate, resolve and escalate problems.
- Procure technical assistance to help in problem resolution.
- Monitor and analyze performance metrics to ensure customer satisfaction.
- Keeps customers informed of problems, issues, and status.
- Manage customers’ expectations.
- Ensure IT solutions meet customers’ needs.
- Coach and transfer knowledge to less experienced team members.
- Other duties may be assigned.
Skills and Qualifications:
- Data analysis experience using a variety of analytical tools
- Very strong SQL, PL/SQL Oracle skills
- Strong understanding of SDLC process
- Expert understanding of relational databases
- Prior experience with Data Mart and Data warehousing projects
- Knowledge of Business Objects Web Intelligence a plus
- Ability to interact with business and technical teams
- Excellent communication and presentation skills
- Self-starter and motivated team player
- Demonstrated expertise with Microsoft Suite, including PowerPoint, and Excel
- Solid business drafting skills
- Consistency in delivering error-free work, on time, at standards that meet or exceed expectations
- Strong written and verbal communication skills
- Demonstrated capability in documenting and maintaining processes
- Strong knowledge of SDLC processes, with FNM experience a plus
- Be familiar with HP Quality Center, Rational Requisite Pro and Rational Clear Quest
- Demonstrated capability in establishing and maintaining successful relationships with business and technology partners
Education and Experience:
- Bachelor of Science Degree in Computer Science, Computer Programming, Engineering, Statistics, or equivalent
- Five (5) years of relevant technical or business work experience