Field Services Technician

Summary:

Responsible for installation, service and maintenance of computer-based integrated electronic security systems including access control, video, intrusion detection, intercom, and other alarm systems.

Job Duties:

  • Responds to customer requests for on-site install/repair and perform scheduled maintenance of equipment to high standards and to the satisfaction of customers
  • Prepares for installations, upgrades, repairs, and disconnects by reviewing work orders; obtaining necessary equipment, supplies and tools; and evaluating install location and access points
  • Installs equipment, running and pulling cable, programming and calibrating equipment while adhering to codes, regulations and standards
  • Read schematics, diagrams, blue prints, technical documentation etc. to assist with repairs and/or diagnostics
  • Diagnoses/troubleshoots security systems issues accurately and in a timely fashion
  • Ensures security systems are functioning correctly and with optimal performance by testing equipment and connections and identifying and correcting any issues
  • Proactively identify product/service sales opportunities at client sites and processes work order modifications as necessary
  • Completes required paperwork (timesheets, service orders, forms, inventory, expense reports, and equipment related items)
  • Adheres to procedures and safety requirements as appropriate
  • Maintain Base-Wide Electronic Security systems for access control, CCTV, and Intrusion Detection

 Skills and Qualifications:

  • Familiarity with electrical/electronic test equipment and fundamentals
  • Ability to read and interpret electrical line diagrams and blueprints
  • Working knowledge of Ohm's law, stationary batteries, and electronic theory
  • Ability to evaluate the operating conditions of equipment
  • Standard computer skills including MS Outlook, Word, and Excel
  • Mechanical aptitude
  • Clear, concise, written and verbal communication skills
  • Ability to interact comfortably with all levels of internal and external customers

 Education and Experience:

  • Associates Degree in Electronics
  • 4+ years of hands on electronics experience