Summary:
Responsible for supporting the backup infrastructure and the successful completion of backups and restores to include advanced troubleshooting, management of on-site and off-site tape stores, execution of tape rotations, and performing tape library system maintenance.
Job Duties:
- Ensure the integrity of backups for both local and remote sites
- Work with software and hardware vendors to troubleshoot and solve backup issues
- Ensure knowledge database is populated with resolutions, workarounds, known issues
- Monitor system backups and re-run as necessary and process restore requests
- Review system logs to identify signs of potential problems
- Repair or replace system hardware when necessary
- Tune backup systems and configurations as necessary
- Responsible for keeping documentation of the backup infrastructure up to date and maintaining an accurate hardware and software inventory
- Provide metrics to management for use in trending
- Maintain regular tape rotation cycle for local and offsite storage of media
- Perform database maintenance of backup software
- Work with other IT groups and the business to make sure all backups are performed in accordance with business policies and the law
- Place hardware service calls and schedule regular maintenance on backup hardware
- Responsible for the security of tape media
- Perform test restores on a regular basis
- Resolve service requests and work orders within established SLA's (service level agreements)
Skills and Qualifications:
- Strong organizational skills
- Excellent writing and communication skills
- Detail oriented
- Experience with NetBackup 7.0 or later
- Solid understanding of backup terminology and processes
- Exposure to Oracle RMAN, VMWare, Exchange, SQL backup methodologies
- Exposure to de-duplication technologies
- Experience with Windows Server and Linux environment
- High proficiency with Microsoft Office software
- Excellent customer service skills and service orientation
- Ability to work collaboratively in a team environment
- Ability to manage multiple tasks with frequent interruptions
- Demonstrates the ability to follow instructions, while also applying learned knowledge to go outside those instructions
- Ability to work independently and to know when to ask for assistance
- Highly tuned problem solving and analytical skills
- Familiarity with ITIL methodologies a plus
- Familiarity with Symantec OpsCenter a plus
Education and Experience:
- Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or equivalent.