Summary:
Responsible for working independently on technical writing projects. Collaborates with cross-functional teams to produce high-quality documentation. Contributes to larger team on projects as needed.
Job Duties:
- Accurately enters and submits time by the required departmental deadlines
- Books travel in adherence to the company travel policy
- Maintain and update the Implementation Methodology and other department documentation
- Maintains documentation regarding Customer interaction
- Provides Pre and Post-Sales Support to MEDHOST Sales team for MEDHOST technical products
- Provide training in areas of expertise and support for training documents necessary to assist clients as required
- Maintains in-depth knowledge of the MEDHOST core products
- Attend and participate in team and departmental meetings
- Maintain application & industry knowledge through self-study and by attending training classes
- Responds to email and phone communications in a timely fashion
- Completes status reports for management per expectations on a consistent basis
- Records lessons learned from methodology process for future process improvements
- Maintains Customer SharePoint site in accordance with requirements
- Assists with Customer Satisfaction Survey program, including making calls and documenting responses from recipients
- All other duties and responsibilities as assigned
Skills and Qualifications:
- Advance knowledge of Adobe Acrobat Professional and Photoshop
- Advance skills in Microsoft Office applications (Word, PowerPoint, Excel, Paint, Project, and Visio)
- Strong SharePoint administrative skills (including ability to create web parts and sites)
- SharePoint Designer experience a plus
- Must be able to conduct training courses and transfer knowledge with a high level of student comprehension
- Ability to think logically for interpreting, analyzing, and discussing end user needs to evaluate appropriate options and identify solutions
- Ability to work and communicate with clients, third party system vendors and other departments in an effective and positive manner
- A level of professionalism and diplomacy that will serve to build and maintain those relationships through the course of the implementation project and beyond
- Skills to develop relationships with clients that will instill confidence in the implementation methodology and trust in the implementation teams that are assigned to those projects
- Excellent interpersonal skills that include the ability to effectively communicate verbally and in writing
- Strong ability to organize, prioritize, make decisions and work independently
- Strong penchant for creating written documentation to support decisions
- Resourcefulness and ability to take the initiative in development and completion of work projects
- Must possess and have proven problem resolution skills
- Must be flexible and work with a high level of initiative
- Must be detail oriented, organized, and have the ability to multi-task
- Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives
- Ability to retain and protect confidential material
- Ability to work in a cross-functional environment
Education and Experience:
- Bachelor’s Degree in a related field required