Summary:
Install, modify, and maintain computer hardware and software systems. Provide technical assistance to system users.
Job Duties:
- Perform the more complex and specialized mechanical and/or electrical tests on product components or series of components
- Develops special purpose instrumentation and/or shop or laboratory test equipment
- Maintains records on work performed, analyzes data collected, reports results
- Recommends revisions to product or component design
- Maintains good housekeeping, safety practices and supplies
- Coordinates and exchanges findings with engineering personnel outside work group on an occasional basis
- Answer calls/emails from computer users concerning hardware and software system operations
- Diagnose problems and recommend or perform corrective actions
- Track issues and document resolutions
- Monitor the computer network and equipment for errors or problems. Apply updates and patches as necessary
- Repair computer hardware by following industry-known standards and troubleshooting procedures
- Execute the installation of third-party software
- Assist in the backup and restore of network data
- Maintain integrity of the network and security
Skill and Qualifications:
- Knowledge in MS Office (Word) - Intermediate level
- Knowledge with Lotus Notes or other email communication tool - Intermediate level
- Strong interpersonal skills involving ability to work effectively cross-functionally and cross-culturally
- Strong written and oral communication skills necessary for meetings and presentations
- Ability to work well with others, exhibiting teamwork skills
- Ability to multitask by handling diverse assignments concurrently
- Basic mentoring skills necessary to provide support and constructive performance feedback
- Displays attributes of a critical thinker and leverages innovative ideas
- Advanced ability to identify issues and problems, generate solutions and choose appropriate alternatives using root cause analysis where problems are more complex
- Basic knowledge of complex mechanical and/or electrical concepts - 4-6 years’ experience
- Basic math knowledge - 4-6 years’ experience
- Ability to read engineering drawings - 4-6 years’ experience
- Position related experience - 4-6 years’ experience
Education and Experience:
- Bachelor’s Degree in Mechanical, Electrical field or Automotive Technology or equivalent training